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Top-Rated Customer Service

Crimson Trace Customer Service Team

October 8, 2015

Wilsonville, OR

National Customer Service Week is underway (October 5-9).

This business milestone week was established in 1992 by President George H. W. Bush with a proclamation stating: “the most successful businesses are those that display a strong commitment to customer satisfaction.” Crimson Trace is committed to customer service and has served nearly 3 million customers during the company’s more than two decades of business.

“Crimson Trace would like to take this week to say a huge “thank you” to our dedicated customer service call center employees—along with a special thanks to the customers who buy our products,” said Lane Tobiassen, Crimson Trace President and CEO. “We enjoy hearing and learning from our customers, and the dedicated staff in our Customer Service Call Center here in Wilsonville, Oregon are important links in this valuable communication and customer service chain.”

Thousands of Crimson Trace customers contact the company’s call center during an average week. Each valued customer has questions about: products, their firearms, company programs and services, sales information, authorized dealer locations and a wide assortment of topics. Some customers simply want to chat and relay stories about having success with Crimson Trace products installed on their firearms. Each customer, however, has one thing in common—they always receive first-class service.

A leading customer service call center inquiry is about Crimson Trace’s wildly popular FREE Batteries For Life program. This program entitles nearly every customer with one set of batteries, per calendar year, per registered product (with only two products exempted). The customer service call center ships out batteries to hundreds of happy customers every week. This can result in a significant savings over the product’s lifetime.

The Crimson Trace customer service team is highly trained in numerous areas. Each customer service representative: is an NRA member, is a certified shooter and company product tester, performs a critical role in the company’s interaction with the 2,500-plus nationwide dealer network, has a strong working knowledge of a wide selection of firearms, and strives to help customers find answers to diverse questions. To speed up the customer service process, the center has a special supply department so items can be pulled and shipped—and customers can be quickly served.

Crimson Trace joins America in recognizing and celebrating National Customer Service Week.

More details about the 200-plus Crimson Trace products can be discovered at www.crimsontrace.com. Crimson Trace laser sights and lights help Americans from coast to coast to defend themselves, their families, their homes— and their country. Many Crimson Trace products are also used by military soldiers and law enforcement officers around the globe.

Call the company at 800-442-2406 for additional details or to place an order.

About Crimson Trace:

Crimson Trace—based in Wilsonville, Oregon—is the acknowledged industry leader for laser sighting systems and tactical lights for firearms. The company produces award-winning innovations, including: Lasergrips and Laserguard with red and green lasers, as well as Lightguard  –all with Instinctive Activation.  Additionally, the company’s product line includes the best-in-class Defender Series and Rail Master platforms. Crimson Trace sets the industry standard in comprehensive customer service that is available 24/7 at 800-442-2406.