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SERVICE AS AN OBSESSION

“Your customers are only satisfied because their expectations are so low and because no one else is doing better,” said Ken Blanchard in his book, “Raving Fans”.

At Crimson Trace, our goal is not to meet your needs.  Nor is it to exceed your expectations.  Our goal is to create a “Raving Fan” out of you.  To us, customer service isn’t simply answering your questions, tracking your shipment, or talking you through installation.  To us, customer service is making your experience with our brand shine so brightly that you’re amazed.  That you’ll tell others about your experience.  That you’re not just a customer.  You’re a Raving Fan!

Our Customer Service team is friendly, highly trained, motivated, and extremely knowledgeable…but everyone says that, right?  Our team is all of those things PLUS empowered.  That means, the person you get on the phone can answer your questions, take care of your needs, and provide service that is above and beyond your expectations.  Call us or email us – and you’ll find out for yourself.

Contact Us
Catalog / DVD
Request New Models
Warranty Registration

ADDRESS:

Crimson Trace Corporation
9780 SW Freeman Dr.
Wilsonville, OR 97070 USA

E-MAIL:

customer@crimsontrace.com

PHONE & FAX:

Phone: (800) 442 - 2406
Fax: (503) 783 - 5334

SERVICE HOURS:

M - F, 7:00 a.m. - 5 p.m. PST

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