“Your customers are only satisfied because their expectations are so low and because no one else is doing better,” said Ken Blanchard in his book, “Raving Fans”.

At Crimson Trace, our goal is not to meet your needs.  Nor is it to exceed your expectations.  Our goal is to create a “Raving Fan” out of you.  To us, customer service isn’t simply answering your questions, tracking your shipment, or talking you through installation.  To us, customer service is making your experience with our brand shine so brightly that you’re amazed.  That you’ll tell others about your experience.  That you’re not just a customer.  You’re a Raving Fan!

Our Customer Service team is friendly, highly trained, motivated, and extremely knowledgeable…but everyone says that, right?  Our team is all of those things PLUS empowered.  That means, the person you get on the phone can answer your questions, take care of your needs, and provide service that is above and beyond your expectations.  Call us or email us – and you’ll find out for yourself.

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Batteries for Life

You're entitled to customer service that shines with all the intensity of the lasers we make and sell. That's just how we see things, because a customer well served is a promise well kept.


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Purchased with gun?

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If you've bought, or are planning on buying, a Crimson Trace laser sight, we'd like to say "thank you". To further express our appreciation, we'll give you a free set of batteries every year. Better yet, we'll deliver them right to your house*.

This unique program allows (1) set of batteries per calendar year per product and is valid for most Crimson Trace products and battery types**.

* For all future redemptions, please contact Crimson Trace as batteries are not shipped automatically. Call us at 1-800-442-2406, or send an email to: customer@crimsontrace.com. Offer valid only in the US. Not transferrable.

**Excludes CR-123 and CR2 lithium batteries. Not valid on Rail Master™ products.


Crimson Trace Corporation
9780 SW Freeman Dr.
Wilsonville, OR 97070 USA




Phone: (800) 442 - 2406
Fax: (503) 783 - 5334


M - F, 7:00 a.m. - 5 p.m. PST

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